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Returns & Refunds

Return Policy

Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
When trying on footwear, please take care not to mark the soles or damage the shoe box.
If an item has a Luiseta security tag or brand tag attached, it must be returned with the tag in its original position.
Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Please take care when trying on your purchases and return them in the same condition you received them.
Any returns that do not meet our policy will not be accepted.
If you processed your order through guest checkout please contact our friendly Customer Service to start your return.

Return Process

Your returned item must arrive at the Luiseta's headquorters no later than 14 days after your delivery date.
We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at Luiseta.com headquorters within 14 days.

What happens next? Prepare your package with the documents enclosed in your order

Place the item(s) with all the original packaging inside the Luiseta bag and leave it open for the courier to check the contents.
Attach the Return Label (shipping waybill) and a signed Return Note to the outside of your Luiseta bag and hand the courier the spare copies of both documents.

Refund

Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We'll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under 'Orders & Returns'.

If you choose, we can issue your refund as Farfetch credit; the amount will effortlessly apply at checkout the next time you shop with us.

Faulty Items

It is our aim that every item arrives in great condition and we hope you're always thrilled with your purchase.
If you receive an item in a flawed or damaged condition, or if it doesn't quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

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