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We want to make the shopping experience at  the best experience ever.

Refunds and Processing

Refunds will be processed within approximately up to 7 business days (excluding weekends and bank holidays) after we receive your return.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).

If you paid for your order with a gift voucher or store credit, this will be credited back to your Luiseta account.

We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Reminder that the cost of the return is fully paid by the customer.